PRIVACY POLICY
GrowSure Pty Ltd is committed to delivering quality services while protecting your privacy. This Privacy Policy explains how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You can find more information about the Australian Privacy Principles at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal information refers to any information or opinion that can identify you. This may include your name, address, email address, phone number, or facsimile number.
We collect personal information in various ways, including but not limited to:
- Interviews and meetings
- Correspondence
- Telephone, facsimile, or email communications
- Our website: https://grow-sure.com.au/
- Our platform accounts “ https://grow-sure.com/
- Media and publications
- Public sources
- Cookies (where applicable)
- Third parties
Please note: We do not guarantee the privacy practices of any authorised third-party websites linked to our own.
We collect this information primarily to:
- Deliver our services to you
- Communicate with our clients
- Conduct marketing activities
We may also use your information for related secondary purposes where you would reasonably expect such use or disclosure. You can opt out of receiving marketing communications from us at any time by contacting us in writing.
When we collect personal information, we will, where appropriate, explain why we are collecting it and how we intend to use it.
Sensitive Information
Sensitive information includes information about your:
- Racial or ethnic origin
- Political opinions
- Membership in political associations
- Religious or philosophical beliefs
- Union or professional body memberships
- Criminal record
- Health information
We will only use sensitive information:
- For the purpose it was collected
- For a directly related secondary purpose
- With your consent
- When required or authorised by law
Information from Third Parties
Where reasonable and practicable, we will collect your personal information directly from you. However, sometimes we may receive information from third parties. In these cases, we will take reasonable steps to ensure you are aware that we have received this information.
Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- With your consent
- Where required or authorised by law
Security of Personal Information
We store your personal information securely to protect it from misuse, loss, and unauthorised access, modification, or disclosure. When your personal information is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most client information is required to be kept for a minimum of seven (7) years.
Accessing and Updating Your Personal Information
You may request access to the personal information we hold about you and request corrections, if necessary, subject to certain exceptions. To do so, please contact us in writing.
We do not charge a fee for an access request, but we may charge a reasonable administrative fee for providing a copy of your information. For your protection, we may ask you to verify your identity before we release any information.
Keeping Your Information Up to Date
We strive to ensure your personal information is accurate, complete, and current. If you believe the information, we hold about you is incorrect or outdated, please notify us as soon as possible so we can update our records and continue to provide quality services.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or complaints about our Privacy Policy or how we handle your personal information, please contact:
Mark Hood
Managing Director
GrowSure Pty Ltd
info@grow-sure.com.au