Privacy Policy

Purpose

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What is Personal Information and Why Do We Collect It?

Personal information refers to any information or opinion that can identify you. This may include your name, address, email address, phone number, or facsimile number.

We collect personal information in various ways, including but not limited to:

Interviews and meetings
Correspondence
Telephone, facsimile, or email communications
Our website: https://grow-sure.com.au/
Our platform accounts “ https://grow-sure.com/
Media and publications
Public sources
Cookies (where applicable)
Third parties

Please note: We do not guarantee the privacy practices of any authorised third-party websites linked to our own.

We collect this information primarily to:

Deliver our services to you
Communicate with our clients
Conduct marketing activities

We may also use your information for related secondary purposes where you would reasonably expect such use or disclosure. You can opt out of receiving marketing communications from us at any time by contacting us in writing.

When we collect personal information, we will, where appropriate, explain why we are collecting it and how we intend to use it.

Sensitive Information

Sensitive information includes information about your:

Racial or ethnic origin
Political opinions
Membership in political associations
Religious or philosophical beliefs
Union or professional body memberships
Criminal record
Health information

We will only use sensitive information:

For the purpose it was collected
For a directly related secondary purpose
With your consent
When required or authorised by law

Information from Third Parties

Where reasonable and practicable, we will collect your personal information directly from you. However, sometimes we may receive information from third parties. In these cases, we will take reasonable steps to ensure you are aware that we have received this information.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

With your consent
Where required or authorised by law

Security of Personal Information

We store your personal information securely to protect it from misuse, loss, and unauthorised access, modification, or disclosure. When your personal information is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most client information is required to be kept for a minimum of seven (7) years.

Accessing and Updating Your Personal Information

You may request access to the personal information we hold about you and request corrections, if necessary, subject to certain exceptions. To do so, please contact us in writing.

We do not charge a fee for an access request, but we may charge a reasonable administrative fee for providing a copy of your information. For your protection, we may ask you to verify your identity before we release any information.

Keeping Your Information Up to Date

We strive to ensure your personal information is accurate, complete, and current. If you believe the information, we hold about you is incorrect or outdated, please notify us as soon as possible so we can update our records and continue to provide quality services.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.